Privacy Policy
At Villa Verde ("we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make an enquiry, or stay at one of our private villas.
 
By using our website or providing your personal information, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
When you interact with Villa Verde, we may collect the following information:
Personal Information

Full name


Email address


Telephone number


Country of residence


Booking details and preferences


Number of guests travelling


Special requests or requirements


Payment and billing information (where applicable)

Website Information
When you browse our website, we may automatically collect:
 

IP address


Browser type


Device information


Pages visited


Website usage statistics


Cookies and similar technologies

 
This information helps us improve our website experience and provide better services.
2. How We Use Your Information
We use your personal information to:
 

Process and manage villa enquiries and reservations


Communicate with you regarding your stay


Provide personalised concierge services


Respond to questions and requests


Arrange additional services such as private chefs, transport, wellness experiences, or local activities


Improve our website, services, and guest experience


Send relevant updates, offers, or information where you have provided consent

 
We only collect and use information that is necessary to provide our services and enhance your experience.
3. Sharing Your Information
Villa Verde respects the confidentiality of your information.
 
We may share personal information only when necessary with trusted partners who assist us in providing our services, including:
 

Property management teams


Concierge service providers


Cleaning and maintenance partners


Payment providers


Professional service providers

 
These partners are required to respect the confidentiality and security of your information.
 
We do not sell, rent, or trade your personal information to third parties.
4. Booking and Payment Information
Payments and transactions may be processed through secure third-party payment providers.
 
Villa Verde does not store complete payment card details unless required and securely authorised for processing purposes.
5. Cookies
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance your browsing experience.
 
Cookies may help us understand:
 

How visitors use our website


Which pages are most visited


How we can improve our services

 
You may choose to disable cookies through your browser settings, although some website features may be affected.
6. Data Security
We take appropriate technical and organisational measures to protect your personal information from:
 

Unauthorised access


Loss


Misuse


Alteration


Disclosure

 
While we take every reasonable precaution, no online transmission or storage method can be guaranteed to be completely secure.
7. Data Retention
We retain your personal information only for as long as necessary to:
 

Provide requested services


Maintain booking records


Meet legal and accounting obligations


Resolve disputes


Improve our services

 
When information is no longer required, it will be securely deleted or anonymised.
8. Your Privacy Rights
Depending on applicable privacy laws, you may have the right to:
 

Request access to your personal information


Request correction of inaccurate information


Request deletion of your information


Withdraw consent for marketing communications


Object to certain types of processing


Request information about how your data is used

 
To exercise these rights, please contact us using the details below.
9. Marketing Communications
If you choose to receive updates from Villa Verde, we may send information about:
 

New villa openings


Special offers


Exclusive experiences


Seasonal announcements

 
You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided.
10. Third-Party Links
Our website may contain links to external websites, including booking platforms, travel partners, or service providers.
 
Villa Verde is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
11. Children's Privacy
Our services are not intended to collect personal information from children without appropriate parental or guardian consent.
 
If you believe a child has provided personal information to us, please contact us and we will take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.
 
Any updates will be published on this page with a revised effective date.
13. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:
 
Villa Verde
Email: contact@q-sports-scotland.com
Villa Verde — Private Villas, Thoughtful Experiences, Lasting Memories